Frequently Asked Questions
Everything you need to know about your A.T. Cross fine writing instruments.
How do I care for and clean my Cross pen?
To maintain the finish of your pen, use a soft, dry cloth to wipe away fingerprints and oils. For precious metal finishes, a specialized jewelry polishing cloth is recommended. Avoid harsh chemicals or abrasive materials that could scratch the lacquer or plating.
What is covered under the Cross Lifetime Mechanical Warranty?
All Cross writing instruments and desk sets are unconditionally guaranteed against mechanical failure, regardless of age. This warranty covers the internal mechanisms but does not cover ordinary wear and tear, accidental damage, or loss of parts like caps and pen clips.
How can I ensure I am buying an authentic Cross product?
To guarantee authenticity, always purchase directly from our official website or authorized luxury retailers. Every genuine Cross pen features precision-engineered hallmarks and arrives in signature branded packaging with a certificate of authenticity.
Do you offer personalized engraving services?
Yes, we offer professional engraving on a wide selection of our pens. You can choose from various fonts and styles during the checkout process to create a unique gift or a personalized professional accessory.
What is your return policy for online orders?
We accept returns of unused, non-engraved items in their original packaging within 30 days of purchase. Please note that personalized or custom-engraved pens are final sale and cannot be returned unless there is a manufacturing defect.
How long does shipping take for domestic orders?
Standard shipping typically takes 5-7 business days. If you have requested a custom engraving, please allow an additional 3-5 business days for our artisans to prepare your order before it is dispatched.